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Returns

RETURN POLICY

Dressember 2019 Dresses may be returned within 60 days. Dresses must be unworn, unwashed, undamaged, and unaltered, with tags still attached, and in original packaging. Refunds for a store gift card (exchanges) are free. For refunds to the original credit card or form of payment, we will deduct $8 for 1-2 dresses or $16 for 3 or more dresses to cover U.S. return shipping or the actual cost of return shipping on international returns.

Because we are a small organization with limited staff, all other items (sale dresses, ties, tshirts, tank tops, sweatshirts, buttons & starter kits) are final sales and therefore not eligible for return.

 

HOW TO MAKE A RETURN

Email us at orders@dressember.org with your order number, a description of the 2019 Dressember Dress that you would like to return, the reason for the return, and whether you would like a store credit or refund to your original form of payment. We will email you a shipping label so that you can send the return item back to us. When we receive your return item, we will either issue a store gift card for the amount of your original purchase or issue a refund to your original form of payment less $8 for 1-2 dresses or $16 for 3 or more dresses to cover U.S. return shipping or less the actual cost of return shipping on international returns.

 

EXCHANGES

When we receive your return dress(es), we will issue a store credit to you via email. You can then submit a new order online.

 

QUALITY ISSUES

We take pride in the quality of our products, but with most products being handmade, we do understand that sometimes quality issues happen. Please email a photo, your order number, and a description of the issue to orders@dressember.org, and we will be in touch with you to correct your order.